FAQs

How soon do I get access to trainings and classes start after I join the program?

Please allow up to 1 business day for access to all the teachings and trainings in our Universi-Tea portal. We will email you registration information for the website: www.universi-tea.com Access to this website is available to you 24/7 as long as you a current member.

You will also be added to the Sipping Streams Universi-Tea private Facebook group. We do live trainings on Facebook, Youtube, and Zoom and you will also be sent a weekly email recap.

When does my tea ship?

Please allow up to 3 weeks for your first box to arrive.

Can I get a refund?

There are no refunds. You will not be eligible for a refund for subscription fees paid for any orders that have already transacted, due to the fees and charges we're assessed to accept your order, and the work our team has already begun performing to personalize your monthly selections.

How much is shipping?

FREE - It's included

What's included? How does the Universi-Tea program work?

You receive on a month-to-month basis, 4 teas, and 4 videos covering the teas, until you decide to cancel your subscription. 4 Different Tea = Each tea makes up to 40 cups. 1 video each week about each tea, released each month to you. 1 different video per week.

Do you have an accessories kit for those of us who may not have all the supplies that are needed to correctly brew the tea in the yearlong kit? 

No, but we can make a recommendation to start with a box of slim filters from our website: https://sippingstreams.com/collections/tea-accessories

When does my tea ship?

Subsequent boxes will ship within 2 weeks before the next month starts until you cancel your membership.

How am I billed?

Once you join, Sipping Streams will immediately process your first membership fee. Auto-renewal will take place as on the same day the following month for monthly subscriptions or the same day the next year for annual subscribers. For subscribers, you are locked into that renewal rate until you cancel. There is no pausing or suspending subscriptions. And if you are given a special discounted rate for your membership, you are grandfather's into that rate until you cancel.

Your auto-renewing subscription will be charged at the then-current Monthly or Annual membership rate, subject to terms of any corporate-approved promotional codes used, without further notice to you or authorization from you, until you cancel your membership. By purchasing a membership, you agree to an initial and recurring membership fee at the then-current Membership rate subject to the terms of any corporate-approved promotional codes used, and you accept responsibility for all recurring charges prior to cancellation. You acknowledge that if you use a promotional code, the charges you incur are subject to these Purchase Terms and the terms of any promotional code you use. For example, if you use a promotional code for 10% off your first month, you will be charged at a rate 10% off the then-current rate for your first month, and your subsequent auto-recurring charges will be at the non-discounted then-current rate for any month up until the point you skip or cancel your Membership. "Then-current Membership Rate" is defined as the non-discounted Membership Rate at the time of purchase.

Can I pause or suspend my membership?

Yes, you can as stated above in the previous question. But when you chose to re-activate your membership, it will be at the new current price, not your previous price.

 

Return Policy As stated above, there are no returns nor refunds for Universi-Tea Membership all sales are final.

Shipping Policy
There are multiple shipping options, both domestically and internationally.

Standard shipping (in US only) is according to weight. May take up to 3 weeks. If you need it sooner, please contact us and we will send your order Priority Mail for an additional fee.

International shipping (anywhere outside of the US) are calculated during checkout. Must pay by Paypal or credit card in US dollars.

Contact us for any questions and/or concerns. (907) 457-1660.

Terms and Conditions ("Terms")

Last updated: (December 18, 2018)

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.sippingstreams.com website operated by Sipping Streams Tea Company ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Sipping Streams Tea Company.

Sipping Streams Tea Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Sipping Streams Tea Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us.

Privacy and Security

We keep all information private. We do not ask for more information than is needed for us to provide the products you order and do not release any information to any third party. All credit card transactions are encrypted and all credit card information stored in a secure database. We take all reasonable measures to ensure that your private information, including credit card information, is secure. However, in the event of unauthorized use of your credit card, please notify your credit card provider or issuing bank in accordance with their reporting rules and procedures.

Sipping Streams Tea Company Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.sippingstreams.com (the “Site”).


PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”


We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal information, Gift Cards, Stripe.com processor information), email address, and phone number. We refer to this information as “Order Information.”


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Vendhq to power our online store. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:


DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


MINORS
The Site is not intended for individuals under the age of 18.


CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by calling 907-457-1660 or by mail using the details provided below:
374 OLD CHENA PUMP RD, FAIRBANKS, AK, 99709, United States

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