Customer Service
Replacement Policy
If you wish to replace an item purchased please contact us explaining the reason for the replacement and we will arrange for a replacement item to be sent to you. You may be asked to RETURN the item as described below. All replacement requests must by made within 7 days of delivery.
Refund Policy
If you wish to have a refund for an item purchased please contact us explaining the reason for the refund. You may be asked to RETURN the item as described below. Refunds will be issued by a credit to the purchasing credit card. Unfortunately, we are unable to refund shipping charges. Please expect your refund within 7 to 10 business days following your request and, if you are returning an item, 7 to 10 days following the receipt of the returned item. All refund requests must be made within 7 days of delivery.
Return Policy
Please return items purchased to:
374 Old Chena Pump Rd
Fairbanks, AK 99709
Please remember to contact us to request a replacement or refund before returning the item. We cannot accept returns more than 14 days after delivery.
Shipping Policy for Online Orders
One Address Per Order: Please note that each online order placed with us is shipped to only one address. If you wish to send items to different addresses, you need to place separate orders for each address.
Free Shipping on Orders Over $100: We are delighted to offer free shipping for online orders over $100. This offer applies to the single address associated with your order. When your cart reaches $100 or more, the free shipping option will automatically become available at checkout.
Order Processing: Upon placing your order, we will process and prepare it for shipping as quickly as possible. Please review your order details carefully before submitting, as changes to the shipping address cannot be made once the order is placed.
Shipping Timeframe: The estimated delivery time will be provided at the time of checkout. Be aware that shipping times can vary depending on the destination and the shipping method selected.
Standard shipping (in US only) is according to weight. May take up to 3 weeks. If you need it sooner, please contact us and we will send your order Priority Mail for an additional fee.
International Shipping:
International shipping (anywhere outside of the US) are calculated during checkout. Must pay by Paypal or credit card in US dollars.
Customer Service: If you have any questions about your order or our shipping policy, please contact our customer service team. We are here to help and ensure your shopping experience is smooth and enjoyable.
Thank you for choosing to shop with us! We appreciate your understanding of our shipping policy and look forward to serving you.
Contact us for any questions and/or concerns.
Privacy and Security
We keep all information private. We do not ask for more information than is needed for us to provide the products you order and do not release any information to any third party. All credit card transactions are encrypted and all credit card information stored in a secure database. We take all reasonable measures to ensure that your private information, including credit card information, is secure. However, in the event of unauthorized use of your credit card, please notify your credit card provider or issuing bank in accordance with their reporting rules and procedures.
Sipping Streams Tea Company Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.sippingstreams.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal information, Gift Cards, Stripe.com processor information), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Vendhq to power our online store. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
You can opt out of targeted advertising by:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/reso...
- Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by calling 907-457-1660 or by mail using the details provided below:
374 OLD CHENA PUMP RD, FAIRBANKS, AK, 99709, United States