Customer Service

​Replacement Policy
If you wish to replace an item purchased please contact us explaining the reason for the replacement and we will arrange for a replacement item to be sent to you. You may be asked to RETURN the item as described below. All replacement requests must by made within 7 days of delivery.

Refund Policy
If you wish to have a refund for an item purchased please contact us explaining the reason for the refund. You may be asked to RETURN the item as described below. Refunds will be issued by a credit to the purchasing credit card. Unfortunately, we are unable to refund shipping charges. Please expect your refund within 7 to 10 business days following your request and, if you are returning an item, 7 to 10 days following the receipt of the returned item. All refund requests must be made within 7 days of delivery.

Return Policy 
Please return items purchased to:
374 Old Chena Pump Rd
Fairbanks, AK 99709

Please remember to contact us to request a replacement or refund before returning the item. We cannot accept returns more than 14 days after delivery.

Shipping Policy for Online Orders

One Address Per Order: Please note that each online order placed with us is shipped to only one address. If you wish to send items to different addresses, you need to place separate orders for each address.

Free Shipping on Orders Over $100: We are delighted to offer free shipping for online orders over $100. This offer applies to the single address associated with your order. When your cart reaches $100 or more, the free shipping option will automatically become available at checkout.

Order Processing: Upon placing your order, we will process and prepare it for shipping as quickly as possible. Please review your order details carefully before submitting, as changes to the shipping address cannot be made once the order is placed.

Shipping Timeframe: The estimated delivery time will be provided at the time of checkout. Be aware that shipping times can vary depending on the destination and the shipping method selected.

Standard shipping (in US only) is according to weight. May take up to 3 weeks. If you need it sooner, please contact us and we will send your order Priority Mail for an additional fee.

International Shipping:

International shipping (anywhere outside of the US) are calculated during checkout. Must pay by Paypal or credit card in US dollars.

Customer Service: If you have any questions about your order or our shipping policy, please contact our customer service team. We are here to help and ensure your shopping experience is smooth and enjoyable.

Thank you for choosing to shop with us! We appreciate your understanding of our shipping policy and look forward to serving you.

Contact us for any questions and/or concerns.

Last updated: (December 18, 2018)

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the website operated by Sipping Streams Tea Company ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Sipping Streams Tea Company.

Sipping Streams Tea Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Sipping Streams Tea Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us.

Privacy and Security

We keep all information private. We do not ask for more information than is needed for us to provide the products you order and do not release any information to any third party. All credit card transactions are encrypted and all credit card information stored in a secure database. We take all reasonable measures to ensure that your private information, including credit card information, is secure. However, in the event of unauthorized use of your credit card, please notify your credit card provider or issuing bank in accordance with their reporting rules and procedures.

Sipping Streams Tea Company Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal information, Gift Cards, processor information), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Vendhq to power our online store. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

You can opt out of targeted advertising by:

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

The Site is not intended for individuals under the age of 18.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by calling 907-457-1660 or by mail using the details provided below:
374 OLD CHENA PUMP RD, FAIRBANKS, AK, 99709, United States